Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and accompanied by proof of purchase.

To start a return, please contact us at ecomsupportteam@gmail.com. All returns must be requested and approved before being sent back.

If your return request is approved, we will provide detailed return instructions and the appropriate return address. Returns sent without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item. We will review the issue and work quickly to make it right.

Non-Returnable Items

Certain items cannot be returned, including personalized products, gift cards, and any item that has been used, damaged after delivery, or returned without its original packaging.

If you have questions about whether your item is eligible for return, please contact us at ecomsupportteam@gmail.com.

Exchanges

The fastest way to receive a replacement item is to request a return for the original item and place a new order once your return has been approved.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason and without justification.

The item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at ecomsupportteam@gmail.com.